World-class online training to strengthen player protection standards & effectively safeguard consumers from harms Informed by ‘lived experience’ & relevant to the latest LCCP requirements
Great communication skills are key to ensuring that our customers are safe.
Part A: Learners will discover what is meant by enhanced skills for customer interaction and what these skills are. Learners will see examples of customer interactions and learn the benefits of using enhanced skills.
Part B: Learners will build on skills from part A and will explore ways to have better and more meaningful communications with customers.
By the end of the 2-part programme learners will be able to: