The aim of this programme is to raise learner awareness of customer vulnerability, to support your organisation’s own safer gambling initiatives. Learners will explore what is meant by vulnerability, why it is important to recognise it and how this can help your organisation in fulfilling its corporate responsibilities.

By the end of the workshop learners will be able to:

• define the term ‘vulnerability’

• describe the purpose and importance of social responsibility

• understand what is meant by ‘customer vulnerability’

• identify potentially vulnerable groups

• understand and describe the factors that can trigger vulnerability

• identify types of vulnerability