Great communication skills are key to ensuring that our customers are safe.

Part A: Learners will discover what is meant by enhanced skills for customer interaction and what these skills are. Learners will see examples of customer interactions and learn the benefits of using enhanced skills.

Part B: Learners will build on skills from part A and will explore ways to have better and more meaningful communications with customers.

By the end of the 2-part programme learners will be able to:

• explain what enhanced skills for customer interaction are

• describe customer interactions where enhanced skills could be applied

• identify examples of enhanced skills for customer interactions

• explain the benefits of using enhanced skills in a customer interaction