The aim of this programme is to give learners the knowledge needed to signpost vulnerable customers towards help and support. Learners will explore the organisations that support gamblers and the protections that are available to help customers take control when gambling becomes disordered.

By the end of the workshop learners will be able to:

• explain why knowledge of support services is important to your customers and to you

• describe the different types of support services available and what they do

• describe how the support services help people struggling with gambling-related harms

• describe some of the barriers that may prevent people from accessing these services, and how these may be overcome