The health and wellbeing of employees are of increasing concern to all organisations, and the gambling sector is no exception.

Dealing with customers who are expressing heightened and even extreme emotions can take its toll on an individual’s mental health and wellbeing, and this, in turn, represents a risk to the effectiveness of your organisation. 

The aim of this programme is to raise awareness of situations that may cause stress or contribute to mental or physical health issues and to equip learners with tools, tips and techniques to help them to maintain their wellbeing and work-life balance.

By the end of the programme learners will be able to:

• describe what is meant by health and wellbeing

• identify factors that can negatively impact your health and wellbeing

• identify resources and tools that can contribute to overall wellbeing by supporting you to be better equipped and more confident about managing daily pressures