The aim of this programme is to raise learner awareness of customer vulnerability, to support your organisation’s own safer gambling initiatives. Learners will explore what is meant by vulnerability, why it is important to recognise it and how this can help your organisation in fulfilling its corporate responsibilities.
By the end of the workshop learners will be able to:
Part A: Learners will understand the factors that can make people more vulnerable to gambling-related harms and how recreational gambling can get out of control.
Part B: This section is told through the eyes of Joe and his journey through gambling addiction. Learners will be introduced to the work of psychologist Dr Custer to help identify gambling-related harms in customers.
By the end of the workshop learners will be able to:
This 2-part programme is designed to give learners the information and confidence to identify safeguarding and welfare issues, exploring legal responsibilities within the gambling industry.
Part A: Safeguarding at-risk groups focuses on safeguarding issues for children, young people and adults at risk who need to be referred to social services or the police in an emergency.
Part B: Managing welfare issues relevant to gambling is designed to help learners become more aware of what can make gamblers vulnerable, recognising when someone is at risk of gambling-related harms and support learners in being able to make an appropriate intervention.
By the end of the 2-part programme learners will be able to:
Great communication skills are key to ensuring that our customers are safe.
Part A: Learners will discover what is meant by enhanced skills for customer interaction and what these skills are. Learners will see examples of customer interactions and learn the benefits of using enhanced skills.
Part B: Learners will build on skills from part A and will explore ways to have better and more meaningful communications with customers.
By the end of the 2-part programme learners will be able to:
The aim of this programme is to give learners the knowledge needed to signpost vulnerable customers towards help and
support. Learners will explore the organisations that support gamblers and the protections that are available to help customers take control when gambling becomes disordered.
By the end of the workshop learners will be able to:
The health and wellbeing of employees are of increasing concern to all organisations, and the gambling sector is no exception.
Dealing with customers who are expressing heightened and even extreme emotions can take its toll on an individual’s mental health and wellbeing, and this, in turn, represents a risk to the effectiveness of your organisation.
The aim of this programme is to raise awareness of situations that may cause stress or contribute to mental or physical health issues and to equip learners with tools, tips and techniques to help them to maintain their wellbeing and work-life balance.
By the end of the programme learners will be able to:
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