World-class online training to strengthen player protection standards & effectively safeguard consumers from harms. Informed by 'lived experience' & relevant to the latest LCCP requirement

ENSURE YOUR STAFF ARE EXPERTS IN SAFER GAMBLING & PLAYER PROTECTIONs

Developed by global specialists

A purposeful collaboration between YGAM, Betknowmore and the Responsible Gambling Council. Combining specialist knowledge, insight and research to create the most advanced comprehensive training programmes worldwide.

Awarded City & Guilds Assured status

The training has been awarded the prestigious City & Guilds Assured status following a robust evaluation process. City & Guilds are recognised worldwide as leaders in learning excellence and quality.

6 online training programmes

Understanding customer vulnerability in a gambling environment

Understanding gambling-related harms (2-part programme)

Understanding safeguarding and managing welfare issues relevant to gambling (2-part programme).

Enhanced skills for customer interactions (2-part programme)

Awareness of Gambling Support Services

Health and wellbeing

Understanding customer vulnerability in a gambling enironment

The aim of this programme is to raise learner awareness of customer vulnerability, in order to support your organisation’s own Safer Gambling initiatives. Learners will explore what is meant by vulnerability, why it is important to recognise it and how this can help your organisation in fulfilling its corporate responsibilities.

By the end of the workshop learners will be able to:

i.   .understand and describe the purpose and importance
      of social responsibility
ii.  .understand and define the term 'vulnerability'
iii. .understand what is meant by 'customer vulnerability'
iv. .understand and describe the factors that can
      trigger vulnerability
v.   identify potentially vulnerable groups
vi.  identify types of vulnerability

Understanding gambling-related harms (2-part programme)

Understanding gambling-related harms Part A
This programme is designed to introduce learners to the different types of gambling-related harms and their causes. Learners will also explore the nature of addiction and investigate how recreational gambling can become damaging for individuals, communities, and society.

By the end of the workshop learners will be able to;

i.   .define the term Gambling Related Harm (GRH)
ii.   describe the different types of (GRH)
iii.  identify the three interplays that cause a loss of
    ..gambling control
iv.  describe how these interplays can trigger vulnerability

Understanding gambling-related harms Part B
Told through the eyes of Joe, this programme is designed to help learners develop empathy and understanding for those struggling with gambling-related harms. Learners will follow Joe on his journey through addiction and use the work of psychologist Dr Custer to better understand the process that Joe goes through.

By the end of the workshop learners will be able to;

i.   .describe gambling addiction theory
ii.   identify the GRH impact on Joe and his family
iii.  identify the factors that can change a customers
    ..relationship to gambling
iv.  identify the factors that can make someone vulnerable
      to GRH's and how this relates to customer profiling

Understanding safeguarding and managing welfare issues relevant
to gambling (2-part programme).

Understanding safeguarding and managing welfare issues relevant to gambling Part A: Safeguarding at risk groups

Understanding safeguarding and managing welfare
issues relevant to gambling Part B: Welfare issues
relevant to gambling

This 2-part programme is designed to give learners the information and confidence they need to identify safeguarding and welfare issues and put policies into practice. Learners will explore our legal responsibilities within the gambling industry and learn how to identify and correctly address safeguarding and welfare issues.

By the end of the 2-part programme learners
will be able to;

i.    describe what is meant by safeguarding and welfare
    . in a gambling context
ii.   show familiarity with important laws governing
      safeguarding and welfare in gambling
iii. .understand the key steps in recognising and responding
      appropriately to causes for concern
iv. .describe what steps should be taken where immediate
      harm is evident
v.  .explain how vulnerability and duty of care are defined
      in the gambling sector

Enhanced skills for customer interactions (2-part programme)

Enhanced skills for customer interactions Part A

Great communication skills are key to ensuring that our customers are safe. In this programme, learners will investigate how having the right skills can help support your organisation’s responsibility to its customers. They will also learn how enhanced skills can help them have better interactions with customers who may be vulnerable.

By the end of the workshop learners will be able to;

i.   .explain what enhanced skills for customer
      interactions are
ii.  .identify examples of enhanced skills for
      customer interactions
iii. .describe customer interactions where enhanced
      skills could be applied
v.   explain the benefits of using enhanced skills
      in a customer interaction

Enhanced skills for customer interaction Part B

This programme takes the skills from part A and gives learners the opportunity to see how they can be used in a variety of scenarios within the gambling industry. Learners will get the opportunity to analyse different approaches and to consider how they might use these skills in practice.

By the end of the session learners will be able to;

i.   .describe the different situations where enhanced
      skills can help you to support your customers
ii.  .identify and describe the different skills, in action

Awareness of Gambling Support Services

The aim of this programme is to give learners the knowledge needed to signpost vulnerable customers towards help and support. We will explore the organisations that support gamblers and the protections that are available to help customers take control when gambling becomes disordered.

By the end of the workshop learners will be able to;

i.   .explain why knowledge of support services is important
      to your customers and to you
ii.  .describe the different types of support services available
      and what they do
iii. .describe how the support services help people
      struggling with GRHs
iv. .describe some of the barriers that may prevent people
      from accessing these services, and how these may
      be overcome

Health and wellbeing

The health and wellbeing of employees is of increasing concern to all organisations, and the gambling sector is no exception. Dealing with customers who are expressing heightened and even extreme emotions can take its toll on an individual's mental health and wellbeing, and this in turn represents a risk to the effectiveness of your organisation.

The aim of this programme is to raise awareness of situations that may cause stress or contribute to mental or physical health issues, and to equip learners with tools, tips and techniques to help them to maintain their wellbeing and work life balance.

By the end of the programme learners will be able to:=;

i.   .describe what is meant by health and wellbeing
ii.  .identify factors that can negatively impact your
      health and wellbeing.
iii. .identify resources and tools that contribute to overall
      wellbeing by supporting you to be better equipped
      and more confident about managing daily pressures

World-class online training to strengthen player protection standards & effectively safeguard consumers from harms

Informed by ‘lived experience’ & relevant to the latest LCCP requirement

Get in touch today

The Young Gamers and Gamblers Education Trust(YGAM) is a national education charity with a social purpose to inform, educate, safeguard and build digital resilience amongst young and vulnerable people, helping them to make informed decisions and understand the consequences around gambling and gaming. This is achieved through evidence-led, evaluated and accredited education programmes and resources for anyone that works with or cares for young & vulnerable people, including teachers, youth workers, community volunteers and mental health specialists.

YGAM also has bespoke programmes to support students, parents and health care specialists.

Betknowmore UK is an award winning, support and training charity, with a mission to prevent and address gambling-related harm. The Founder of Betknowmore UK, Frankie Graham, lived with gambling harms from teenage to adult years, prior to successful recovery.

Driven by that personal experience and a belief that gambling treatment and training services should embrace learning from 'experts by experience', Betknowmore UK was established in 2013. 

Since launching its first community support hub in 2014, Betknowmore UK has developed expertise on collaborating and working with local communities and their support networks. This allows an on-going understanding of the impact of gambling-related harm on a personal, community and societal level. 

Get in touch

For more information on our training courses and learning, please contact us using this form.