World-class online training to strengthen player protection standards & effectively safeguard consumers from harms. Informed by 'lived experience' & relevant to the latest LCCP requirement


Developed by global specialists

A purposeful collaboration between YGAM, Betknowmore and the Responsible Gambling Council. Combining specialist knowledge, insight and research to create the most advanced comprehensive training programmes worldwide.

Awarded City & Guilds Assured status

The training has been awarded the prestigious City & Guilds Assured status following a robust evaluation process. City & Guilds are recognised worldwide as leaders in learning excellence and quality.

6 online training modules

Understand Customer Vulnerability

Understand Gambling-Related Harm

Understanding Safeguarding

Enhanced Skills for Customer Interaction

Awareness of Gambling Support Services

Maintaining Health & Well – Being for Gambling Sector Employees

The Young Gamers and Gamblers Education Trust(YGAM) is a national education charity with a social purpose to inform, educate, safeguard and build digital resilience amongst young and vulnerable people, helping them to make informed decisions and understand the consequences around gambling and gaming. This is achieved through evidence-led, evaluated and accredited education programmes and resources for anyone that works with or cares for young & vulnerable people, including teachers, youth workers, community volunteers and mental health specialists.

YGAM also has bespoke programmes to support students, parents and health care specialists.

Betknowmore UK is an award winning, support and training charity, with a mission to prevent and address gambling-related harm. The Founder of Betknowmore UK, Frankie Graham, lived with gambling harms from teenage to adult years, prior to successful recovery.

Driven by that personal experience and a belief that gambling treatment and training services should embrace learning from 'experts by experience', Betknowmore UK was established in 2013. 

Since launching its first community support hub in 2014, Betknowmore UK has developed expertise on collaborating and working with local communities and their support networks. This allows an on-going understanding of the impact of gambling-related harm on a personal, community and societal level. 

Get in touch

For more information on our training courses and learning, please contact us using this form.