Understanding Customer Vulnerability 3 Month Questionnaire

Name

First Last

Knowledge

How would you rate your level of knowledge on: (0 - Don't Know, 1 - Very Low, 5 - Very High)

The purpose and importance of social responsibility

(0 - Don't Know, 1 - Very Low, 5 - Very High)

What is meant by customer vulnerability

(0 - Don't Know, 1 - Very Low, 5 - Very High)

The factors that can trigger vulnerability

(0 - Don't Know, 1 - Very Low, 5 - Very High)

How would you rate your level of confidence on: (0 - Don't Know, 1 - Very Low, 5 - Very High)

Identifying potentially vulnerable groups

(0 - Don't Know, 1 - Very Low, 5 - Very High)

Identifying types of vulnerabilities

(0 - Don't Know, 1 - Very Low, 5 - Very High)

To what degree have you implemented the knowledge/skills you’ve gained from the Safer Gambling module in your daily work situations?

Has the implementation generally been successful/impactful?

How?

Have you encountered any barriers in trying to implement the knowledge/skills you’ve gained from the training?

If yes, what were the barriers

Did you recommend this Safer Gambling module to any friends/colleagues?

If so, Why?

How would you rate your overall experience with the Safer Gambling module?