Understanding Customer Vulnerability 3 Month Questionnaire

1. Understanding Customer Vulnerability 3 Month Follow-up Questionnaire

Name
First Last
Knowledge
How would you rate your level of knowledge on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
The purpose and importance of social responsibility*
(0 - Don't Know, 1 - Very Low, 5 - Very High)
What is meant by customer vulnerability*
(0 - Don't Know, 1 - Very Low, 5 - Very High)
The factors that can trigger vulnerability*
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Confidence
How would you rate your level of confidence on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
Identifying potentially vulnerable groups*
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Identifying types of vulnerabilities*
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Implementation
To what degree have you implemented the knowledge/skills you’ve gained from the Safer Gambling module in your daily work situations?*
Has the implementation generally been successful/impactful?*
How?
Have you encountered any barriers in trying to implement the knowledge/skills you’ve gained from the training?*
If yes, what were the barriers
Did you recommend this Safer Gambling module to any friends/colleagues?*
If so, Why?
How would you rate your overall experience with the Safer Gambling module?*

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Understanding Customer Vulnerability 3 Month Questionnaire

1. Understanding Customer Vulnerability 3 Month Follow-up Questionnaire

Knowledge

Confidence

Implementation

Young Gamers and Gamblers Education Trust

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