Understanding Customer Vulnerability 3 Month Questionnaire

Name

First

Last

Knowledge

How would you rate your level of knowledge on:
(0 – Don’t Know, 1 – Very Low, 5 – Very High)

The purpose and importance of social responsibility*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)

What is meant by customer vulnerability*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)

The factors that can trigger vulnerability*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)

Confidence

How would you rate your level of confidence on:
(0 – Don’t Know, 1 – Very Low, 5 – Very High)

Identifying potentially vulnerable groups*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)

Identifying types of vulnerabilities*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)

Implementation

To what degree have you implemented the knowledge/skills you’ve gained from the Safer Gambling module in your daily work situations?*

Has the implementation generally been successful/impactful?*

How?

Have you encountered any barriers in trying to implement the knowledge/skills you’ve gained from the training?*

If yes, what were the barriers

Did you recommend this Safer Gambling module to any friends/colleagues?*

If so, Why?

How would you rate your overall experience with the Safer Gambling module?*

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Understanding Customer Vulnerability 3 Month Questionnaire

1. Understanding Customer Vulnerability 3 Month Follow-up Questionnaire

Knowledge

Confidence

Implementation

Young Gamers and Gamblers Education Trust

Bet Know More UK

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