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Understanding Customer Vulnerability 3 Month Questionnaire
Module 1: 3 Month Training Followup Questionnaire
Name
First
Last
Knowledge
How would you rate your level of knowledge on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
The purpose and importance of social responsibility
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
What is meant by customer vulnerability
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
The factors that can trigger vulnerability
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Confidence
How would you rate your level of confidence on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
Identifying potentially vulnerable groups
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Identifying types of vulnerabilities
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Implementation
To what degree have you implemented the knowledge/skills you’ve gained from the Safer Gambling module in your daily work situations?
Not at all
Very little
Somewhat
A lot
Has the implementation generally been successful/impactful?
Yes
No
How?
Have you encountered any barriers in trying to implement the knowledge/skills you’ve gained from the training?
Yes
No
If yes, what were the barriers
Did you recommend this Safer Gambling module to any friends/colleagues?
Yes
No
If so, Why?
How would you rate your overall experience with the Safer Gambling module?
Very Good
Good
Neutral
Not Good
Not Very Good At All
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