Enhanced Skills for Customer Liaison A 3 Month Questionnaire

4. Enhanced Skills for Customer Interactions 3 Month Follow-up Questionnaire

Name

First

Last
Knowledge
How would you rate your level of knowledge on:
(0 – Don’t Know, 1 – Very Low, 5 – Very High)
What enhanced skills for customer interactions are*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)
The benefits of using enhanced skills in customer interactions*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)
The different situations where enhanced skills can be used to help support customers*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)
Confidence
How would you rate your level of confidence on:
(0 – Don’t Know, 1 – Very Low, 5 – Very High)
Identifying customer interactions where enhanced skills could be applied*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)
Building rapport with your customers by using enhanced skills*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)
Using enhanced skills to help emotional customers*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)
Using empathy and active listening to build customer rapport*

(0 – Don’t Know, 1 – Very Low, 5 – Very High)
Implementation
To what degree have you implemented the knowledge/skills you’ve gained from the Safer Gambling module in your daily work situations?*
Has the implementation generally been successful/impactful?*
How?
Have you encountered any barriers in trying to implement the knowledge/skills you’ve gained from the training?*
If yes, what were the barriers
Did you recommend this Safer Gambling module to any friends/colleagues?*
If so, Why?
How would you rate your overall experience with the Safer Gambling module?*

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Enhanced Skills for Customer Liaison A 3 Month Questionnaire

4. Enhanced Skills for Customer Interactions 3 Month Follow-up Questionnaire

Knowledge

Confidence

Implementation

Young Gamers and Gamblers Education Trust

Bet Know More UK

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