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Enhanced Skills for Customer Liaison A Post Training Questionnaire
Programme 4 - Post Training Questionnaire
Name
First
Last
Format / Content
Please indicate how much you agree or disagree with the following statements:
The training content was relevant to my role
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
The training module was engaging
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
The instructional methods/activities used during the training were effective
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
I can practically apply the material to my daily work situations
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
The training module was easy to access and user friendly
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
Knowledge
As a result of attending this training module, how would you rate your level of knowledge on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
What enhanced skills for customer interactions are
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
The benefits of using enhanced skills in customer interactions
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
The different situations where enhanced skills can be used to help support customers
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Confidence
As a result of attending this training module, how would you rate your level of confidence on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
Identifying customer interactions where enhanced skills could be applied
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Building rapport with your customers by using enhanced skills
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Using enhanced skills to help emotional customers
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Using empathy and active listening to build customer rapport
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Implementation
How likely are you to implement what you learned from today’s Safer Gambling module to your daily life and/or work situations?
Very Likely
Likely
Neither
Unlikely
Very Unlikely
Overall
Overall, how would you rate the Safer Gambling module?
Very Good
Good
Neutral
Not Good
Not Very Good At All
Would you recommend this Safer Gambling module to any friends/colleagues?
Yes
No
If so, Why?
Would you make changes to this Safer Gambling module?
No
Yes
Please comment
Any further comments?
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