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Understanding Customer Vulnerability Post Training Questionnaire
Programme 1 - Post Training Questionaire
Name
First
Last
Format / Content
Please indicate how much you agree or disagree with the following statements:
The training content was relevant to my role
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
The training module was engaging
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
The instructional methods/activities used during the training were effective
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
I can practically apply the material to my daily work situations
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
The training module was easy to access and user friendly
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
Knowledge
As a result of attending this training module, how would you rate your level of knowledge on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
The purpose and importance of social responsibility
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
What is meant by customer vulnerability
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
The factors that can trigger vulnerability
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Confidence
As a result of attending this training module, how would you rate your level of confidence on: (0 - Don't Know, 1 - Very Low, 5 - Very High)
Identifying potentially vulnerable groups
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Identifying types of vulnerabilities
0
1
2
3
4
5
(0 - Don't Know, 1 - Very Low, 5 - Very High)
Implementation
How likely are you to implement what you learned from today’s Safer Gambling module to your daily life and/or work situations?
Very Likely
Likely
Neither
Unlikely
Very Unlikely
Overall
Overall, how would you rate the Safer Gambling module?
Very Good
Good
Neutral
Not Good
Not Very Good At All
Would you recommend this Safer Gambling module to any friends/colleagues?
Yes
No
If so, Why?
Would you make changes to this Safer Gambling module?
No
Yes
Please comment
Any further comments?
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